Cancellation Policy

Our Cancellation/No Show Policy

Credit card information will be collected at the time the reservation is made. Should you need to cancel or reschedule an appointment, please provide us with at least 24 hours notice by calling (727) 223-3313. Cancellations/Reschedules not provided at least 24 hours prior to the appointment will result in your credit card being charged the full service amount. Please note that cancellations/reschedulings cannot be made via our voicemail system, email, or online form; you must call during office hours and speak directly to one of our front desk team members Monday through Saturday 10am – 9pm, and Sunday 10am – 6pm.

Note: Spa Days require 48 hours cancellation or rescheduling notice, and Group Appointments/Parties (3 or more people) require at least 72 hours notice. We appreciate your understanding.